Cancellation & refund policy
Version Draft 0.1 · updated ٩ سبتمبر ٢٠٢٦
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Cancelling your booking
Cancellation terms vary by tour and are shown on each tour page and at checkout. Most tours are free to cancel more than 24 or 48 hours before departure, with a reduced refund inside that window and no refund for a no-show.
Request a cancellation from the manage booking page or by contacting us. Cancellations take effect when we confirm them, not when you send the request.
If we cancel
We cancel for weather — sandstorms, high wind, heavy rain — and for safety or operational reasons. We decide as early as we reasonably can and contact you directly.
When we cancel you choose between a new date and a full refund. You are never charged for a tour we cancel.
Changes to your booking
Date and guest-count changes are usually possible subject to availability and the notice period for your tour. If the new arrangement costs more we will tell you the difference and ask you to confirm before charging it.
How refunds are paid
Approved refunds are returned to the original payment method. Timing depends on your bank; expect five to ten working days after we process it. You will receive written confirmation of the amount.